At LUKAB LIMITED, your privacy is important to us. As the data controller of the information collected through our website, we are committed to handling your personal data with transparency, integrity, and in full compliance with UK data protection laws.
How We Use Your Data
We collect and process your personal information for the following purposes:
- To process, fulfil, and manage your orders
- To provide effective customer support
- To personalise and improve your shopping experience
- To maintain the functionality and security of our website
- To meet legal and regulatory obligations
- To send relevant marketing communications (only with your consent)
We may share your data with trusted third-party partners who support our operations, including:
- Delivery and courier services
- Payment processing providers
- Website hosting and IT service providers
- Analytics and marketing platforms
All third parties are contractually required to safeguard your data and act in accordance with applicable laws.
What Data We Collect
We may collect the following types of personal data:
- Your name and contact details (email, telephone number, postal address)
- Purchase and transaction history
- Device, browser type, and IP address
- Cookies and tracking data for analytics and advertising purposes
We use cookies to improve website performance, track user activity, and deliver tailored advertising. You may control cookie preferences via your browser settings.
Data Security & Retention
We apply appropriate technical and organisational safeguards to protect your data, such as:
- Encrypted transmission and secure storage
- Firewalls and access restrictions
- Regular security monitoring and updates
Your data is retained only for as long as necessary to fulfil the purposes stated above—typically up to 2 years, unless a longer retention period is legally required.
Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access the personal data we hold about you
- Correct or update inaccurate or outdated information
- Request deletion of your data (where applicable)
- Restrict or object to certain data uses
- Receive a copy of your data in a portable format
- Withdraw consent to marketing communications at any time
To exercise any of these rights or raise a privacy concern, please contact us at:
Email: info@lukab.co.uk
Post: LUKAB LIMITED, Flat 3, 1 York Road, Hall Green, Birmingham, B28 8BD