Changed Your Mind?
You have the legal right to cancel your order within 14 days of receiving your item, in accordance with UK consumer protection laws.
To request a cancellation, please contact us at:
Email: info@lukab.co.uk
Post: LUKAB LIMITED, Flat 3, 1 York Road, Hall Green, Birmingham, B28 8BD
Returning an Item
After notifying us of your intent to cancel, the item must be returned within 14 days. Unless free returns were offered at the time of purchase, return shipping costs are your responsibility.
Please return items to:
Returns Department
22 Adams Street, Birmingham, B7 4LT
Use a tracked delivery service and retain proof of postage.
We are not responsible for items not received or returned after the 14-day return period.
Refunds
- If your order has not yet shipped: A full refund will be issued within 14 days of your cancellation request.
- If your order has shipped: A refund will be processed within 14 days of receiving the returned item or valid proof of return.
All refunds will be issued via your original payment method.
Important Notes:
- Items returned used, damaged, or incomplete may be subject to a partial refund or no refund, depending on their condition.
- We only refund standard delivery charges—not additional costs for express or timed delivery options.